Do you have a showroom or retail outlet?
Yes, our showroom is located at 567 Beaufort Street, Mount Lawley, on the corner of Vincent and Beaufort Street (we're behind the statue).
Do you stock all the items on your website?
Yes, we endeavour to hold all stock in our Mount Lawley Showroom and warehouse. However, there can be occasions where we sell out of a line before stocks are replenished.
Is it possible to see other images of the product?
We will endeavour to provide the best possible images on all products listed on our website so that you can make an informed decision. As these images are provided by our suppliers we cannot always guarantee that there will be other images available.
For items that are marked as available and in stock, these will be available for viewing at our showroom located at 567 Beaufort Street, Mount Lawley, Western Australia.
Is the furniture already assembled when delivered?
Yes, all items are preassembled and pass through a strict quality control process prior to shipment.
What if I have a problem with my items?
If you have a problem with your item, please contact Natalie Jayne Interiors on email at email@example.com. It should be noted that our refund and returns policy only lasts for 30 days, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Do you hold items?
Yes, If you place a deposit we can hold your products for you ready for delivery or collection. To organise this please contact us.
What happens if an item is out of stock?
If an item is out of stock, we will contact you and advise of the new ETA. Most stock is replenished weekly
Can I cancel my order?
In case of cancellation, in stock orders must be cancelled within 24 hours and pre-orders must be cancelled within 72 hours.
After 72 hours, all sales are final.
Can I pay for my purchases other than online?
To order items through our website, we only accept the following payment methods: credit card, Shopify Pay and Google and Apple Pay. For other payments please contact Natalie Jayne Interiors on (08) 9227 9027 or firstname.lastname@example.org.
Please note, we do not accept Cash on Delivery. All items are to be paid in full before being dispatched or collected.
Are my online payments secure?
Yes, your online payments are secure. We are committed to a safe, enjoyable and smooth online shopping experience for all customers.
We ensure that every credit card payment occurs within a secure environment. An online transaction is secure if a key lock appears in the browser of your screen.
We do not retain your credit card information after your order is complete as this is submitted directly to the bank.
How much is the cost of delivery?
The cost of delivery varies for each product.
For all items being shipped within the Perth metro area, shipping is free. For all items being shipped outside of this area, please contact Natalie Jayne Interiors before completing checkout on (08) 9227 9027 or via email at email@example.com to gain a competitive shipping price from our shipping partners.
How long does delivery take?
Delivery times vary greatly depending on location, for example small items in the Perth metro area are normally delivered within 48 hrs. Larger items shipped to regional WA can take up to 5 business days from date of purchase, and interstate deliveries can take up to 14 days depending on your location. Please refer to our Shipping Information page for further details.
Please note deliveries are not available on Saturdays, Sundays, and public holidays.
Where are the products being shipped from?
All stock items are delivered from our showroom in Mount Lawley, Western Australia. Pre-ordered items will be sent to our warehouse where they will go through our strict quality control process, before being shipped to you.
Do I have to be home to receive my order?
Typically, signatures are not required for small parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, please advise at time of ordering.
If the area is not deemed safe, the driver can use their discretion to not leave the parcel. If this happens, our delivery carrier will send your order to a collection point and inform you of this. In the odd case that it is being returned to our store, we will get in touch with you to and arrange for redelivery.
For bigger furniture items, you will need to be home to meet the delivery carrier and sign for the delivered items. Our delivery carrier will contact you to arrange a delivery date and nominate a time frame for this delivery to occur.
Can I nominate a different delivery address to the billing address?
Yes. When completing the checkout, please enter the desired shipping address after entering the contact information. If your billing address is different, please add an order note advising us of this.
What happens if an item is damaged?
If your item is damaged, please contact Natalie Jayne Interiors on email at firstname.lastname@example.org within 72 hours of delivery to organise a return and exchange. All shipping costs for damaged items will be covered by Natalie Jayne Interiors.
For more information on exchanges please refer to our Refunds and Returns Policy.
How do I track my order?
When an order is placed you will be sent a confirmation email with a link to track your goods.
Can I choose to pick up my order in store?
Yes. A collect from store option is available on all items.
Items will be available for pick up the next business day after purchase. Please contact us before pickup to organise inshore collection from either our Mount Lawley store.
If an item has been pre-ordered you will be notified of the approximate delivery date to the store within 48 hours of purchase, followed up by a confirmation of pick-up date once this is known.
What is the refund policy?
Our refund policy can be found by clicking here.
What if I made the wrong choice and would like to return it?
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Only regular priced items may be returned and refunded, unfortunately, sale items or clearance items cannot be returned or refunded.
Returns must be reported to us within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Clients are responsible for all outbound and return shipping costs. Returned items must be received within 20 days of lodging a return. Sorry, gift cards are not returnable.
Shipping charges are non-refundable, with the exception of damaged or defective merchandise. If an item is received damaged, it must be reported to us within 72 hours of the delivery date with pictures attached. All exchanges and refunds are subject to seller approval.
For more information on returns, please refer to our Refunds and Returns Policy.