We manufacture our products globally. If you are interested in the manufacturing location of a specific product, please contact us to learn more.

It depends on where you are. Delivery details will be provided in your confirmation email. For urgent enquiries, please contact the showroom.

Please note deliveries are not available on Saturdays, Sundays, and public holidays.

Most items are pre-assembled prior to delivery. If your item is not pre-assembled it is either due to its fragile nature or shipping requirements.  

Yes we offer storage. However, all stored items must be paid in full. We offer 6 weeks complimentary storage, after which a fee of $100 per week will apply.

We will endeavour to provide the best possible images on all products listed on our website so that you can make an informed decision. As these images are provided by our suppliers we cannot always guarantee that there will be other images available.  

For items that are marked as available and in stock, these will be available for viewing at our showroom.

If you have a problem with your item, please contact Natalie Jayne Interiors on email at contact@nataliejayneinteriors.com. It should be noted that our refund and returns policy only lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

If an item is out of stock, please contact us and we will advise of the new ETA.

At Natalie Jayne Interiors we offer an 8 week lay-by option. We require a minimum of 30% deposit on full priced items and a 50% deposit on discounted items. If your lay-by has gone over the 8 week mark a storage fee of $100 per week will apply. For further information, please contact us. 

We do not accept over the phone payments for security reasons. If you are unable to come into the store, you can purchase online or contact us to arrange an invoice for a bank transfer.

Yes, your online payments are secure. We are committed to a safe, enjoyable and smooth online shopping experience for all customers. 

We ensure that every credit card payment occurs within a secure environment. An online transaction is secure if a key lock appears in the browser of your screen.

We do not retain your credit card information after your order is complete as this is submitted directly to the bank.

All stock items are delivered from our showroom in Claremont, Western Australia. Pre-ordered items will be sent to our warehouse where they will go through our strict quality control process, before being shipped to you.

Typically, signatures are not required for small parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, please advise at time of ordering.

If the area is not deemed safe, the driver can use their discretion to not leave the parcel. If this happens, our delivery carrier will send your order to a collection point and inform you of this. In the odd case that it is being returned to our store, we will get in touch with you to and arrange for redelivery.

For bigger furniture items, you will need to be home to meet the delivery carrier and sign for the delivered items. Our delivery carrier will contact you to arrange a delivery date and nominate a time frame for this delivery to occur.

Yes. When completing the checkout, please enter the desired shipping address after entering the contact information. If your billing address is different, please add an order note advising us of this.

If your item is damaged, please email Natalie Jayne Interiors within 72 hours of delivery to organise a return and exchange. All shipping costs for damaged items will be covered by Natalie Jayne Interiors.

For more information on exchanges please refer to our Refund Policy.

When an order is placed you will be sent a confirmation email with a link to track your goods.

Yes. Small items will be available for pick up the next business day after purchase. Large items such as sofas, chairs and tables are available for in-store pickup subject to availability. Please contact us before purchasing to check if your item can be collected from our showroom.

If an item has been pre-ordered you will be notified of the approximate delivery date to the store within 48 hours of purchase, followed up by a confirmation of pick-up date once this is known.

Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Only regular priced items may be returned and refunded, unfortunately, sale items or clearance items cannot be returned or refunded.

Returns must be reported to us within 15 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Clients are responsible for all outbound and return shipping costs. Returned items must be received within 20 days of lodging a return. Sorry, gift cards are not returnable.

Shipping charges are non-refundable, with the exception of damaged or defective merchandise. If an item is received damaged, it must be reported to us within 72 hours of the delivery date with pictures attached. All exchanges and refunds are subject to seller approval.

For more information, please refer to our Refund Policy or contact the showroom.

We do offer international shipping on select items. If you are interested in international shipping rates, please contact our showroom.